Entry level - Service Desk / Help Desk Analyst

Job Description

Job Description

Job Title: Help Desk Analyst

Location: Bend, Oregon (100% Onsite)

Position Type: Full-Time, Entry-Level

Schedule: Flexible shifts available Monday – Saturday (operating window: 5:00 AM – 9:00 PM)

Authorization & Employment :

• Must be legally authorized to work in the United States without the need for current or future employer sponsorship.
• Direct W2 applicants only; C2C (Corp-to-Corp) or third-party agencies will not be considered.

About the Role

Join a collaborative, high-energy IT support team delivering tier-one technical solutions in a fast-paced enterprise environment. As a Help Desk Analyst, you will serve as the first point of contact for end-users, providing prompt troubleshooting, friendly service, and dependable problem resolution. This is an ideal entry-level opportunity for an energetic problem-solver eager to grow their technical skill set.

Key Responsibilities

• Act as the initial point of contact for internal and external users facing day-to-day technical disruptions.
• Perform routine