Customer Service Representative [Entry Level - No Experience Required

Enshored seeks a Customer Service Representative passionate about career growth, relationship building, and teamwork in a supportive BPO environment.

Your Role

Here’s what you will be doing:

• Learn all types of Customer Service channels through paid training (Voice, Chat, Email, back office).
• Provide outstanding service to customers.
• Understand and per.orm research or back-office tasks accurately and efficiently to meet client KPIs
• Participate in ad-hoc projects.
• Log all activities diligently.
• Meet daily KPI requirements.

About You

The company is looking for:

• Good English communication skills.
• Advanced computer skills.
• Attention to detail and quality-consciousness.
• Amenable to working on shifting schedules, weekends, and holidays.
• Amenable to work in Ortigas Center, Pasig (Hybrid setup).
• College level (with or without BPO experience) or Senior High School graduate (with at least 6 months BPO experience).
• Knowledge of MS Office, Gsuite Applications, Zendesk preferred but not required
• Good interpersonal skills.
• Ability to work to deadlines and under pressure with a positive attitude.
• Self-motivated, able to work with passion without constant coaching or manager intervention.
• High grit and flexibility to be coached and learn.

Benefits

• HMO for employee and qualified dependents
• Bereavement assistance
• Total of 20 leaves per year
• Account incentives
• Night differential
• Yearly bonuses
• 13th-month pay

Training & Development

• Paid training to learn various customer service channels.
• Strong learning and development plans for career growth.

Career Progression

• Opportunity to gain experience in different BPO channels or services.
• Internal movement promoting career growth.

This job may close before the stated closing date. You are encouraged to apply as soon as possible.

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