Complaints Handler

Domestic & General is a company focused on delivering essential services to their customers. They are seeking a Complaints Handler to be a key point of contact for customers with insurance or service-related complaints, ensuring that concerns are handled fairly and timely. Responsibilities Working in our Complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines Skills Experience working in a customer handling role Experience of working in a complaint's environment Motivated by dealing with difficult customer situations and driving them to resolution Ability to resolve customers' queries and provide the right level of support every time Thrive on delivering a first-class customer service Passionate about performance and development Experience in a regulated complaints environment Experience taking both outbound and inbound calls Experience of supporting customer issues to an outcome Confidence in decision-making, under pressure Ability to work autonomously and are self-motivated Passion to deliver a first-class customer service Enthusiasm for working in a fast-paced environment Excellent communication skills Excellent rapport building skills Strong Microsoft Office experience with Word, Excel and PowerPoint Prior experience in a complaint handling role Previous complaint handling experience within an FCA regulated business is ideal Benefits Annual discretionary bonus. 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year. Save money at hundreds of retailers with our employee discounts. Discounted gym membership, online workout sessions, culinary classes and other fun activities. Regular incentives, with amazing prizes up for grabs. Investment in your career development through ongoing coaching and clearly defined opportunities to work towards. Company Overview Domestic & General specializes in warranty and insurance services. It was founded in 1912, and is headquartered in Bedworth, Warwickshire, GBR, with a workforce of 1001-5000 employees. Its website is http//www.domesticandgeneral.com. Apply To This Job