Business Analyst VBP

Business AnalystThe City of Virginia Beach is seeking a skilled Business Analyst to support municipal operations, service delivery improvements, and technology modernization initiatives. This role will partner with city departments, community stakeholders, and technical teams to analyze business processes, define requirements, and support projects that enhance efficiency, transparency, and public service outcomes.The ideal candidate understands local government operations, thrives in a collaborative environment, and can translate complex needs into actionable solutions that align with city policies, strategic goals, and regulatory requirements.Responsibilities:Conduct requirements-gathering sessions with city departments, program managers, and community stakeholders.Document business needs and translate them into functional and technical requirements.Analyze existing processes and recommend improvements that support citywide efficiency and service delivery.Develop workflow diagrams, process maps, and supporting documentation.Support technology projects across the full lifecycle, including planning, testing, implementation, and user adoption.Ensure solutions align with municipal policies, state regulations, and city strategic priorities.Prepare reports, presentations, and briefings for department leadership and city management.Collaborate with IT, vendors, and cross-functional teams to validate requirements and support system enhancements.Assist with change management, training materials, and communication plans for new systems or processes.Maintain accurate documentation in accordance with City of Virginia Beach standards.Requirements:Must be a US citizen.Bachelor's degree in Business Administration, Public Administration, Information Systems, or a related field OR 4 more years of relevant experience in lieu of a degree.2–5+ years of experience as a Business Analyst or similar roleExperience with requirements elicitation, process mapping, and documentation.Strong analytical and problem-solving skills.Ability to communicate effectively with both technical and non-technical stakeholdersFamiliarity with municipal or public-sector environments.Proficiency with tools such as Microsoft Office, Visio, or similar platforms.Successful background and drug screening check.Core Competencies:Customer Focus and Public Service OrientationCollaboration and Relationship BuildingAnalytical Thinking and Problem SolvingCommunication and Presentation SkillsAdaptability and Continuous Improvement MindsetEthical Conduct and AccountabilityPhysical Demands or Work Environment:The majority of the time is spent in an office setting.Occasionally lift and/or move up to 25 pounds.Specific vision abilities required include close vision, distance, vision, color vision and ability to adjust focus.Benefits:Medical, Dental and Vision Insurance401k immediate vesting with company matchFlexible Spending AccountsHealth Savings Account with company contributionsEmployee Assistance Program (EAP)Bonuses for performanceVoluntary life/accidental death & dismembermentEducational assistance and special training programsVoluntary benefits (accidental, critical illness, whole life)Group life insurance (Company paid)Short-term and Long-term Disability Insurance (Company paid)Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military LeaveHealth and fitness reimbursementReferral bonusesEmployee discounts on various services and productsEqual Opportunities:ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law.