Agent Support Specialist - Fully Remote (Overnight)

Job DescriptionJob DescriptionUnited is a leader in the repossession and auction industry.Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States.By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973.We currently operate out of over 40 branches across the nation and are looking to expand our footprint.We are currently seeking a customer-focused, detail oriented individual for an immediate opening as an Agent Support Specialist.The Agent Support Specialist is responsible for providing and maintaining a support system for our network of Direct Agents and Nationwide Vendors.Additionally, they are responsible for processing clerical tasks that continue after operating hours have concluded.Essential Duties and Responsibilities :Maintain an open line of communication with Direct Agents, Nationwide Vendors, to support recovery operationsUtilize different client provided systems to claim assignments for Agents to recoverProcess assignments that clients put on hold, or close, within a timely mannerReview assignments that Agents have attempted to recover in order to find new informationActs as primary point-of-contact for Agents for any advanced needs or issuesEnsure that Agent issues are dealt with in an efficient manner, or escalated to the proper destinations if beyond the scope of your jobProvides regular two-way communication with the client teamsUnderstanding of internal company capabilities and service, and effectively utilize these in support effortsUnderstands repossession industry and communicates effectively to AgentsThis position starts at $17 / hour, $1.00 Shift Differential.This is a fully remote position.Sunday - Thursday 11pm-8 :15am (overnight), possible weekends and holidays.If you are a team player who is a motivated self-starter, let's talk!Required Qualifications :Extremely organized and highly motivatedExcellent verbal / written communication skillsDemonstrates commitment to teamworkPlans and carries out responsibilities with minimal directionSuccessfully pass drug screen and background investigationAbilities to work in a fully remote environment.Education / Training / Experience :H.S.diploma or equivalent1-2 years collections and / or Skip Tracking experience preferredBenefits :Benefits & Perks :Health insuranceDental insuranceVision insuranceLife insuranceDisability insurance401(k) PlanPaid vacation daysDiscounted Gym MembershipVehicle Purchase ProgramCareer ProgressionCommunity Involvement.